As someone who’s spent years researching home appliance retailers, I’ve always been impressed by Conn’s HomePlus and their unique approach to customer service. This Texas-based retail chain has grown from a small plumbing and heating company in 1890 to one of America’s leading retailers of home appliances, furniture, and electronics.
I’ve discovered that what sets Conn’s apart isn’t just their extensive product selection – it’s their commitment to making quality appliances accessible to everyone. Through their in-house financing options and YES Money® program, they’ve created opportunities for customers who might struggle to get traditional credit approval. From refrigerators and washers to TVs and furniture, Conn’s has established itself as a one-stop shop for home essentials across more than 15 states.
Key Takeaways
- Conn’s HomePlus evolved from a small plumbing company in 1890 to a major retail chain with over 160 locations across 15+ states
- The retailer specializes in home appliances, furniture, electronics, and mattresses, offering premium brands like Samsung, LG, and Whirlpool at competitive prices
- Conn’s unique YES Money® financing program and lease-to-own options make purchases accessible to customers with limited credit access
- Their comprehensive services include free same-day delivery, professional installation, and white-glove delivery with old appliance removal
- Customer support features include 24/7 service, extended warranty options, and factory-certified technicians for repairs with an 85% first-visit resolution rate
Conn’s Home Appliances
Conn’s Home Appliances operates as a retail chain specializing in home appliances, furniture, electronics, mattresses and home office products. Founded in 1890 as a plumbing and heating company in Beaumont, Texas, Conn’s has expanded to over 160 retail locations across 15+ states.
The company differentiates itself through three core service offerings:
- Retail Sales: Premium brands like Samsung, LG, Whirlpool, Ashley Furniture and Sealy at competitive prices
- In-House Financing: YES Money® credit program for customers with limited credit access
- White Glove Delivery: Professional delivery, installation and haul-away services
Key business metrics for Conn’s Home Appliances:
| Category | Data |
|---|---|
| Annual Revenue (2022) | $1.34 billion |
| Retail Locations | 160+ stores |
| States with Presence | 15+ |
| Product Categories | 5 main categories |
| Years in Business | 130+ years |
The retail locations feature interactive showrooms where customers can test products before purchase. Each store maintains dedicated sections for:
- Major Kitchen Appliances (refrigerators, ranges, dishwashers)
- Laundry Equipment (washers, dryers)
- Home Electronics (TVs, gaming systems, computers)
- Indoor Furniture (living room, bedroom, dining sets)
- Home Office (desks, chairs, accessories)
The company’s business model combines retail sales with consumer financing options, creating an accessible shopping experience for customers across different credit profiles. This hybrid approach has established Conn’s as a distinctive player in the home goods retail sector.
History and Growth of Conn’s HomePlus
Conn’s HomePlus transformed from a small plumbing company in Beaumont, Texas to a major retail chain specializing in home goods across multiple states. The company’s evolution spans over 130 years of strategic expansion and adaptation to changing market demands.
From Small Store to Retail Giant
In 1890, Edward Conn Sr. established a small plumbing and heating company in Beaumont, Texas. Key milestones in the company’s early growth include:
- 1934: Introduced household appliances to the product lineup
- 1937: Opened the first dedicated retail location for appliance sales
- 1959: Expanded into credit services with in-house financing options
- 1969: Launched the first computer system for inventory management
- 1983: Incorporated as Conn Appliances, Inc.
Multi-State Expansion
The company’s geographic expansion accelerated in the 1990s through strategic market penetration:
| Year | Milestone | Store Count |
|---|---|---|
| 1993 | First location outside Texas (Louisiana) | 18 |
| 2002 | Entry into Oklahoma market | 47 |
| 2008 | Expansion into New Mexico | 69 |
| 2013 | Launch of Conn’s HomePlus brand | 85 |
| 2022 | Presence in 15+ states | 160+ |
The retail footprint now includes locations in:
- Southeast: Florida, Georgia, Alabama, Louisiana
- Southwest: Texas, Arizona, New Mexico, Nevada
- Midwest: Oklahoma, Tennessee, North Carolina
- Mountain States: Colorado
- Mid-Atlantic: Virginia
Each new market entry follows a hub-and-spoke distribution model with regional distribution centers supporting multiple retail locations.
Product Selection and Brands
Conn’s HomePlus offers a comprehensive selection of home appliances from leading manufacturers across multiple categories. The product lineup emphasizes quality brands at competitive price points through strategic partnerships with major manufacturers.
Major Kitchen Appliances
Conn’s kitchen appliance selection features premium brands including:
- Samsung refrigerators with smart technology integration
- LG French door refrigerators starting at $999
- Whirlpool dishwashers with multiple wash cycles
- GE ranges with convection cooking systems
- KitchenAid built-in appliance packages
Product specifications by category:
| Appliance Type | Price Range | Top Brands |
|---|---|---|
| Refrigerators | $599-$3,499 | Samsung, LG, Whirlpool |
| Ranges | $399-$2,199 | GE, Frigidaire, Samsung |
| Dishwashers | $299-$999 | Whirlpool, Maytag, LG |
| Microwaves | $69-$499 | GE, Samsung, LG |
Laundry and Home Comfort
The laundry and climate control selection includes:
- Speed Queen commercial-grade washers with 7-year warranties
- LG front-load washer and dryer sets with steam functions
- Samsung stackable washer-dryer combinations
- Frigidaire window air conditioners from 5,000-12,000 BTUs
- Honeywell portable heaters with digital temperature controls
| Category | Price Range | Energy Rating |
|---|---|---|
| Washers | $399-$1,299 | Energy Star certified |
| Dryers | $399-$1,199 | Energy Star certified |
| AC Units | $149-$699 | 11.0-14.0 SEER |
| Heaters | $49-$299 | 1500W max output |
Shopping Experience at Conn’s
Conn’s HomePlus offers a seamless shopping experience through both physical stores and digital platforms. The retail environment combines interactive product demonstrations with personalized customer service.
In-Store vs Online Buying Options
The in-store experience at Conn’s features interactive showrooms with functioning appliances and electronics. Customers explore 35,000-square-foot retail spaces with designated zones for:
- Kitchen vignettes displaying connected appliance suites
- Entertainment areas with mounted TVs and sound systems
- Furniture galleries with room-specific layouts
- Mattress testing zones with major brands
- Laundry sections featuring working washer-dryer pairs
The online platform (conns.com) provides:
- 360-degree product views with detailed specifications
- Real-time inventory checking across locations
- Digital credit application processing
- Price matching with major competitors
- Live chat support from 8 AM to 9 PM CST
Delivery and Installation Services
Conn’s white-glove delivery service operates 7 days a week in most markets. The service includes:
- Free same-day delivery on in-stock items purchased before 5 PM
- Professional installation by certified technicians
- Removal of old appliances at no extra cost
- Complete setup and testing of electronics
- 2-hour delivery windows with GPS tracking
- Water line connections for refrigerators
- Dryer vent hookups with new transition ducts
- Wall mounting for TVs up to 85 inches
- Smart device configuration and WiFi setup
- Furniture assembly in designated rooms
Financing and Payment Options
At Conn’s HomePlus, customers access multiple financing solutions designed for diverse credit profiles. The combination of traditional credit options plus alternative financing programs creates paths to purchase for 65% of declined credit applicants.
Lease-to-Own Programs
Conn’s lease-to-own program enables immediate product possession with flexible payment schedules. The program features:
- 12-24 month payment terms with early purchase options
- No credit check requirements for qualification
- Fixed weekly, bi-weekly or monthly payments
- Free delivery plus setup on qualified purchases
- 90-day product replacement guarantee
- Automatic payment scheduling through direct deposit
Credit Solutions
The YES Money® credit program serves as Conn’s flagship financing option with:
| Credit Program Features | Details |
|---|---|
| Credit Limits | $1,000 – $10,000 |
| Interest Rates | 19.99% – 29.99% APR |
| Payment Terms | 12-48 months |
| Down Payment | $0-$50 on approved credit |
| Application Response | < 5 minutes |
- Traditional credit cards from major networks
- 6-12 month promotional financing
- Special 0% APR offers on select purchases
- Commercial credit lines for business buyers
- Third-party financing partnerships
- Digital payment platforms integration
Customer Service and Support
Conn’s HomePlus prioritizes customer satisfaction through comprehensive service programs and dedicated support channels. Their multi-tiered support system includes manufacturer warranties, extended protection plans and specialized after-sales assistance.
Warranty Coverage
Conn’s offers layered warranty protection on appliances and electronics. The standard manufacturer warranties range from 1-10 years depending on product type, covering defects in materials and workmanship. Additional coverage options include:
- Extended Protection Plans extending coverage up to 5 years beyond manufacturer warranty
- Accidental damage protection for electronics and furniture
- Power surge coverage on applicable appliances
- Parts and labor coverage with no deductibles
- Food loss reimbursement up to $300 for refrigerator malfunctions
- Laundry credit up to $25 for washer or dryer repairs
After-Sale Support
Conn’s provides dedicated post-purchase assistance through multiple channels:
- 24/7 customer service hotline for technical support and scheduling
- Online chat support with response times under 2 minutes
- Self-service portal for warranty claims and service scheduling
- Factory-certified technicians for in-home repairs
- Complimentary product setup tutorials and demonstrations
- 30-day price matching on identical items
- Service appointment scheduling within 48 hours
- Free diagnostic visits for warranty-covered issues
- Parts sourcing and expedited shipping for repairs
The support team maintains detailed service records and follows up within 24 hours of completed repairs to ensure customer satisfaction. On-site technicians complete 85% of repairs during the first visit through their mobile inventory system.
Home Plus
I’ve found that Conn’s HomePlus stands out as a remarkable success story in the retail industry. Their commitment to customer accessibility through flexible financing paired with premium product offerings creates an unmatched shopping experience.
What truly sets Conn’s apart is their comprehensive approach to home furnishing – from white-glove delivery service to exceptional post-purchase support. With over 130 years of evolution and growth they’ve proven their ability to adapt while maintaining their core values.
Whether you’re furnishing your first home or upgrading your appliances Conn’s HomePlus offers a reliable one-stop solution backed by industry-leading service and support. I’m confident they’ll continue to be a dominant force in home retail for years to come.